Last Updated: May 2, 2011
1. Collection of your Personal Information
HCSI may collect Personal Information such as your name, employee number, email address, contact name, company name and address, and policy information so you may be provided access to the Site (the “Registration Information”). Other Personal Information will also be collected by HCSI when you voluntarily choose to supply it through the Site or associated call centre services provided by HCSI.
HCSI may collect information about your visit to the Site, including the pages you view and the links you click. HCSI also collects certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language preference, access times and referring web site addresses. This information will not be shared by HCSI or its affiliates.
2. Use of your Personal Information
HCSI uses your Personal Information to create a user account so you can access the Site. Your Personal Information is also used to assist HSCI in delivering customized services and products to better meet your needs and medical and health information requested by you through the Site or associated call centre services.
HCSI may use your Personal Information to verify that you are authorized to use the Site. HCSI may also use your Personal Information to generate statistics and reports for internal use, and to evaluate the performance and usage frequency of the Site.
3. Disclosure/Transfer of Your Personal Information
HCSI will not sell, rent or lease your Personal Information to any third parties.
HCSI may access, use and/or disclose your Personal Information if required or permitted to do so by law.
HCSI may also access, use and/or disclose your Personal Information under the following circumstances:
(a) to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on HCSI or its affiliates;
(b) where HCSI has reasonable grounds to believe that such access or disclosure is necessary to prevent or investigate any breach of an agreement or contravention of a law; or
(c) in urgent circumstances to protect the life, health or security of any person.
4. Security of your Personal Information
HCSI is committed to protecting the security of your Personal Information. HCSI uses a variety of security and information technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure.
HCSI uses “cookies” to facilitate your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to ensure that you are authorized to use the Site. Following each of your sessions on the Site, any cookies from the Site are deleted.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you choose to decline cookies, you may not be able to access or use some of the content on the Site.
6. Aggregate Data
HCSI may provide Aggregate Data to third parties. “Aggregate Data” means similar pieces of non-personal information (i.e., information that cannot be used to identify a particular individual) that are gathered by the Site from two or more users of the Site and are combined.
7. Changes to this Policy
Privacy & Compliance Officer
Health Care Services International Inc. (Novus Health)
460 Richmond Street West, Suite 100
Toronto, Ontario M5V 1Y1
Telephone: 1-416-640-7867 ext. 306